Return & Refund
I would like to return one or more items to popolini that I bought in the online shop. What do I have to do?
Within 14 days after receiving the goods, you can return either one or more products (excluding custom-made products, technical products that are no longer in their original packaging, worn, soiled or washed clothing) to us. It is that easy:
You do not need a return slip or sticker. Please wrap the products and add information in the package with your account details, e-mail address, phone number and order number. Now you can take the package to the post office of your choice.
Please send the goods prepaid to:
BMK Handels und Vertriebs GmbH
zHdn.: Onlineshop
Schuhfabrikgasse 17/2
1230 Wien
The buyer pays the shipping costs for the return.
You do not need a return slip or sticker. Please wrap the products and add information in the package with your account details, e-mail address, phone number and order number. Now you can take the package to the post office of your choice.
Please send the goods prepaid to:
BMK Handels und Vertriebs GmbH
zHdn.: Onlineshop
Schuhfabrikgasse 17/2
1230 Wien
The buyer pays the shipping costs for the return.
I want to exchange a product for another size. What do I have to do?
Please send the goods prepaid to:
BMK Handels und Vertriebs GmbH
zHdn.: Onlineshop
Schuhfabrikgasse 17/2
1230 Wien
Please send us your account information, e-mail address, phone number and specify which item you want to change.
We will send you the exchanged item in your desired size without additional shipping costs.
If the exchange results in a price difference or the desired product are not in stock, we will contact you.
BMK Handels und Vertriebs GmbH
zHdn.: Onlineshop
Schuhfabrikgasse 17/2
1230 Wien
Please send us your account information, e-mail address, phone number and specify which item you want to change.
We will send you the exchanged item in your desired size without additional shipping costs.
If the exchange results in a price difference or the desired product are not in stock, we will contact you.
I have a complaint about a product I bought from the online store. How can I complain about the product?
We will take care of your request as soon as possible. Please send us an e-mail with your invoice or order number and a description of the problem with photos at webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).