FAQ

popolini is an Austrian manufacturer of cloth diapers and baby and children's fashion. The products are manufactured in the EU. Besides the popolini cloth diapers, we have the clothing line iobio. Further information about the company popolini can be found on the page About popolini

In our online shop and in the stores you will find, in addition to popolini cloth diapers and iobio clothing, products from other manufacturers that complement our range for babies, children and parents, e.g. nursing aids, care and cleaning products, baby carriers, strollers, toys, etc.

You can find our opening hours and address on the page Stores.

Our headquarters and largest store are located in Vienna 23. We currently have a total of 4 stores.

Viktoria Feyferlik-Niermann has been managing popolini in the 2nd generation since May 2020.
The couple Gerhard and Sigrid Feyferlik founded the family business in 1991. Further information can be found on the page Our Philosophy

Great that you are interested in a job at popolini. We look forward to your application / speculative application via email to bewerbung@popolini.com

Thank you for your interest. As a press partner, you are welcome to send us an inquiry to the email address info@popolini.com

You can find the registration for the popolini newsletter here

You can cancel the subscription at any time directly via the link in the newsletter.

You can find our products in a popolini store, in the online shop and at our partners (go to store locator).

We produce our products by hand in our own production facility in Hungary. Further information can be found on the page Our Philosophy.

The fabrics mostly come from companies in Germany and Turkey. Further information on our materials and their origin can be found under Materials and Fabric Lexicon.

Our organic textiles consist of natural raw materials. We pay attention to quality and origin. We use organically grown (kbA) cotton and wool from controlled organic animal husbandry (kbT). Further information can be found under Materials.

All popolini and iobio textiles are certified according to OEKO TEX STANDARD 100, Product Class 1 (baby and toddler) and are therefore guaranteed to be low in pollutants.
Find out more about our Certificates.

You can find our products and prices in the online shop and in our stores.

Under Downloads you will find our catalog as well as brochures and a cloth diaper guide.

It may be that a product (a color or size) is available again the very next day, or sometimes it can take a bit longer. Feel free to write us an email at webshop@popolini.com with the desired item (product name, item number, color, size, quantity) and we will contact you as soon as the item is available again.

If you cannot find a product in the online shop via navigation and search, it might be (temporarily) out of stock. If you don't find any further information about inventory in the online shop, you are welcome to contact us: webshop@popolini.com.

Here you will find our size chart.

Each diaper has individual advantages. On our website under Online Shop you can filter our diaper products according to your preferences (e.g. by material or size). You will find further information on the product pages.

Our diapering videos are also very practical. You can find these in the online shop on the product pages (e.g. EasyFree) and on our YouTube channel.
If you have any questions, we are happy to help: +43 (0)1 803 87 67 -237 or webshop@popolini.com

In the online shop you will find helpful care tips on every product page. If you have any questions, we are happy to help: +43 (0)1 803 87 67 -237 or webshop@popolini.com

We recommend detergents without bleach, as this is healthier for your baby / child. For wool products, we recommend using only wool detergent. You can find detergent and wool care in our online shop.

Our wool products are very close to nature, which is why we only recommend pure hand washing.

That a diaper cover is not (no longer) leak-proof could have the following reasons:

• Does the size of the diaper cover fit my child? Please note the kg specifications.
• Does the diaper have enough absorbency? Maybe you need to increase the absorbency with another insert. This can happen as your child grows older and drinks more.
• Sometimes the diaper cover leaks at the seams after a few months; these can be resealed with universal wax. We recommend our universal wax which can be found in our online shop.

We recommend always closing the velcro before washing and cleaning it of hair, lint, etc. if necessary.

If you don't find all the information on the respective product page in the online shop and you still have questions, feel free to contact us. We are happy to advise you: +43 (0)1 803 87 67 -237 or webshop@popolini.com

We appreciate your interest. All information for retail partners can be found in our B2B Retailer Portal. In the Partner section, you can directly become our retail partner.

Open the online shop via the menu and select a category. Alternatively, you can also enter a search term in the search (click on the magnifying glass symbol at the top).

In the product overview, you can use the filters (e.g. size) and sorting to adjust the product selection for yourself.
Click on a product (photo or product name) to go to a product page.

On the product page, you can select the color, size and quantity. Then click on Add to Cart. Via Back or the menu, you can select further products and add them to the cart. Click on the shopping cart symbol in the top right to go to the cart. Here you can adjust and complete your order.

In the shopping cart, you can check your order again, remove items or change the quantity. Please click on Update Cart if you have changed something in the cart.

If you have a voucher or discount code, you can enter it below at the Payment Method step.

When you are finished and want to send your order, click on Proceed to Checkout. You can either order as a guest and fill in the fields marked with *. As a registered customer, please log in so that we can automatically fill in your saved order information (name, address). If you are not yet registered, you can create a customer account at any time. To do this, click on Create an Account.

If the shipping address differs from the billing address, you can add it. Then select your preferred payment method.

If you agree with our terms and conditions, please confirm them and click Next.

Last step: Now you can check your data and the order again. Click on Order with Obligation to Pay if you want to submit the order.

We will automatically send you an order confirmation to your registered email address. If you chose Prepayment as the payment method, we will send you a separate email with the invoice amount and our payment details. Once your items have been shipped, you will receive another email from us.

If you have a question about your order, please give us a call +43 (0)1 803 87 67 -237 or write us an email at webshop@popolini.com

If you have a voucher or discount code, you can enter it below at the Payment Method step.

If no order confirmation from us has arrived in your inbox (not even in the junk email or spam folder), please send us an email to webshop@popolini.com so we can send you the order confirmation.

We offer the following payment methods:

• Prepayment
• Sofort Transfer
• PayPal
• Mastercard
• Visa

If you chose the Prepayment payment method and submitted your order, you will receive 2 emails from us:

     1) Order confirmation
     2) Invoice.

In the invoice, you will find the total amount and our bank details below it. Your order will be shipped to you after receipt of payment on our account.

Our bank details:

BMK Handels und Vertriebs GmbH
Bank Austria
Bank Code: 12000
Account No.: 22511244500
IBAN: AT82 1200 0225 1124 4500
BIC: BKAUATWW
Account Holder: BMK Handels und Vertriebs GmbH, Schuhfabrikgasse 17/2, 1230 Vienna
VAT ID: ATU47961102

Common reasons:

• please check the upper and lower case letters again
• the voucher is no longer valid

If there are problems with your voucher, we are happy to help you: webshop@popolini.com

Our vouchers are available both in the online shop and in all popolini stores. For online purchase - click in the menu on Online Shop and then on Vouchers. Here you can order a voucher online to print out yourself.

In our stores, the voucher is issued as a paper gift card.

Regardless of whether you bought the voucher online or in a store. In both cases, you can redeem your voucher in the store as well as in the online shop.

You can ask at your local municipal office about the diaper voucher. You can find more information on the subsidy at the WIWA association: www.verein-wiwa.at

For all products in the Diapers and Diapering category, e.g. diaper covers, cloth diapers, inserts, muslin diapers, snappis, etc.

Yes. Please send us the completed diaper voucher with contact details (email address, phone number) to:

BMK Handels und Vertriebs GmbH
Attn. Online Shop
Schuhfabrikgasse 17/2
1230 Vienna

If you don't have a customer account yet, please register in our online shop.

As soon as the diaper voucher has reached us, we will inform you by email. Now you can place your cloth diaper order. Choose Prepayment as the payment method. This way we can deduct the voucher value when creating the invoice. As soon as the payment has been received, we will ship your order.

We can gladly try to get the desired quantity for you. Please contact our online shop team at webshop@popolini.com.

Yes. We give you a discount of -10% on 2 identical items (does not apply to already reduced goods). Please send us an order by email with the
birth certificates of your twins to webshop@popolini.com.

Information about delivery costs can be found here: Shipping

An overview of the countries we ship to can be found here: Shipping

An overview of our delivery times can be found here: Shipping
Please contact us if your goods do not arrive within 10 working days.

Usually it takes about 3-5 working days until the ordered goods arrive in your desired store. We will inform you via email about every step and as soon as the goods are ready for pickup.

Up to 14 days after receiving the goods you can return one or more products to us. It's that easy:



In your package you will find the return form. Please fill this out, if you paid via Sofort transfer or prepayment don't forget the bank details! Please pack the item(s) and take them to a post office of your choice


Please send the stamped goods to:



BMK Handels und Vertriebs GmbH

Attn.: Online Shop

Schuhfabrikgasse 17/2

1230 Vienna



The shipping costs for the return are borne by the buyer.



As soon as we have received your return package with account details and invoice, we will transfer the amount for the returned goods back to you.